Return & Exchange Policy

Effective Date: November 11, 2024

At Goldtopis, we are committed to ensuring your satisfaction with every purchase. If you are not fully satisfied, our Return and Exchange Policy is designed to provide you with a convenient and straightforward process. Please review our policy below.

1. Return Eligibility

  • Return Window: You may return items within 14 days of receiving your order.
  • Condition: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when received. Items that are damaged, altered, or without original packaging will not be accepted.

2. Exchange Eligibility

  • Exchange Window: Exchanges can be requested within 14 days of receiving your order.
  • Condition: Items must be unused and in their original condition and packaging. Exchanges for items that are damaged or altered will not be processed.

3. Return Process

  • Request: To initiate a return, please contact our customer service team at info@goldtopis.com with your order number and details of the item you wish to return.
  • Return Shipping: Once your return request is approved, you will receive instructions on returning the item. Return shipping costs are the responsibility of the customer, except in cases where the return is due to an error on our part or a defective item.
  • Refunds: Upon receiving and inspecting the returned item, we will process your refund. Refunds are issued to the original payment method and may take 5-10 business days to reflect in your account.

4. Exchange Process

  • Request: To request an exchange, please contact our customer service team at info@goldtopis.com with your order number and details of the item you wish to exchange.
  • Exchange Shipping: If approved, you will receive instructions on returning the item. We cover the cost of shipping the exchanged item back to you if the exchange is due to an error on our part.
  • New Item: Once we receive the returned item, we will send your exchanged product. If the desired item is unavailable, we will offer a refund or store credit.

5. Non-Returnable Items

  • Final Sale: Certain items, such as clearance or final sale products, are not eligible for return or exchange. These items will be clearly indicated on the product page.

6. Customer Service

For any questions or assistance with returns and exchanges, please contact us:

  • Address: 3600 Republic St, New Orleans, LA 70122-2327, USA
  • Phone: (630) 773-3105
  • Email: info@goldtopis.com

Thank you for choosing Goldtopis. We value your business and are committed to providing exceptional service.